Shipping policy

Shipping Policy

Effective Date: [2026.5.05]

Thank you for shopping with Purix. This Shipping Policy applies to orders shipped to the United States and Canada only.

1. Shipping Destinations

We currently ship to:

United States
Canada

We do not currently ship to other countries or regions unless otherwise stated on our website.

2. Order Processing Time

Standard orders

Orders are typically processed within 1–2 business days after payment is confirmed.

Pre-order items

Pre-order items are typically processed within 7 business days after payment is confirmed, unless otherwise stated on the product page.

Business days do not include weekends or public holidays.

3. Estimated Delivery Time

After your order has been processed and shipped, estimated transit time is typically:

United States: approximately 8–12 business days
Canada: approximately 8–12 business days

These delivery estimates are for reference only and are not guaranteed.

Actual delivery times may vary depending on destination, carrier operations, customs clearance, weather conditions, seasonal volume, and other factors beyond our control.

4. Shipping Fees

We offer free shipping for most orders delivered to the United States and Canada.

However, remote or hard-to-serve areas may not qualify for free shipping. If your shipping address is located in a remote area, we reserve the right to:

contact you regarding additional shipping charges, or
cancel the order and issue a refund if shipment is not feasible

5. Duties and Taxes

For eligible orders shipped to the United States and Canada, applicable duties and import taxes are included unless otherwise stated on the website or at checkout.

Customers are still responsible for any charges caused by:

incorrect shipping information provided by the customer
failed delivery caused by customer-side issues
special re-delivery or address correction fees imposed by carriers

6. Fulfillment Locations

Orders may be shipped from different warehouses or fulfillment locations based on inventory availability, operational needs, and shipping efficiency.

We reserve the right to choose the shipping origin and carrier for each order.

7. Split Shipments

Some orders may be shipped in multiple packages. If this happens:

items may arrive separately
different packages may have different tracking numbers
delivery dates may vary between packages

Split shipments do not mean that items are missing or lost.

8. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please note that tracking updates may take time to appear, especially during the early stage of shipment movement or transfer between logistics systems.

9. Shipping Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

customs inspections or customs clearance delays
severe weather
flight disruptions
holidays
peak-season logistics congestion
carrier operational issues
force majeure events

Such delays do not automatically qualify for cancellation, refund, or compensation.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is delayed due to incorrect or incomplete address information provided by the customer, we are not responsible for the resulting loss, delay, or additional shipping-related costs.

If you notice an address error after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after order processing has started.

11. Failed Delivery and Unattended Delivery

We are not responsible for failed delivery or related losses caused by:

the recipient being unavailable
refusal to accept the package
failure to collect the package in time
delivery issues caused by building access restrictions or local delivery conditions

Any additional fees related to re-delivery, return, or disposal of the package may be the customer’s responsibility where applicable.

12. Delivered but Not Received

If the tracking status shows that the package has been delivered, but the customer claims it was not received, this situation is not treated as a shipping-quality issue under this policy.

We recommend that customers:

check around the delivery location
ask household members, neighbors, or building management
contact the carrier directly for further investigation

We may assist by providing available shipping details, but we do not guarantee refund or replacement in these cases.

13. Order Cancellation After Shipment

Once an order has been processed or shipped, it may no longer be canceled.

If you need help with a shipping-related issue after dispatch, please contact us and we will review the situation based on our Shipping Policy, Return & Refund Policy, and Terms of Service.